Terms and Conditions

Article 1 – General

1.1 – These General Terms and Conditions apply to all offers from New Skin Order and to all agreements entered into with New Skin Order insofar as the parties have not expressly deviated from these General Terms and Conditions in writing.
1.2 - If the customer refers to his/her terms and conditions, those terms and conditions do not apply unless expressly agreed to in writing by New Skin order.
1.3 - The provisions of these General Terms and Conditions can only be deviated from if this has been expressly agreed in writing and in which case the other provisions of these General Terms and Conditions remain in full force.
1.4 - A customer is defined as any visitor to the website or any natural person or legal entity who has or will have a contractual relationship of any kind with New Skin Order.
1.5 – New Skin Order reserves the right to change and/or supplement these General Terms and Conditions from time to time.
1.6 - By using the New Skin Order website, accepting an offer or placing an order, the customer accepts these General Terms and Conditions as well as all other rights and obligations as stated on this website.
1.7 – New Skin Order is authorized to use intermediaries and other third parties in the execution of an agreement with the customer. In that case, these General Terms and Conditions also apply in full.

Article 2 – Offers

2.1 – All offers from New Skin Order are without obligation and while supplies last.
2.2 – New Skin Order expressly reserves the right to change prices, especially when this is necessary based on (legal) regulations.
2.3 - An agreement is concluded when an order confirmation of an order placed by the customer has been sent by e-mail to the e-mail address specified by the customer. The customer and New Skin Order expressly agree that a valid agreement is concluded by using electronic forms of communication as soon as this order confirmation has been sent to the customer. New Skin Order's electronic files serve as presumption of evidence to the extent permitted by law.
2.4 – Information, images, communications provided verbally, by telephone or by e-mail and statements, etc. regarding all offers and the most important characteristics of the products are presented or made as accurately as possible. However, New Skin Order does not guarantee that all offers and products are fully consistent with the information provided, etc. In principle, deviations cannot give rise to compensation and/or dissolution.

Article 3 – Delivery and transport

3.1 – Orders are delivered as quickly as possible. After receiving your payment, we usually ship the ordered items within 2 weeks. The delivery times stated are indicative and never apply as a deadline. Exceeding any delivery period does not entitle the customer to compensation nor the right to cancel the order or terminate the agreement, unless the exceeding of the delivery period is such that the customer cannot reasonably be expected to maintain the agreement. leave. In that case, the customer is entitled to cancel the order or terminate the agreement to the extent necessary. Any monies already paid will be returned.
3.2 - If a product that is temporarily out of stock is ordered by the customer, it will be indicated when the product is available again. Delays will be reported to the customer by email or telephone.
3.3 – Delivery takes place at the address specified by the customer during the conclusion of the agreement.
3.4 – Different conditions may apply to deliveries abroad.
3.5 – New Skin Order is not liable for incorrect or delayed delivery by DHL Parcel Post.

Article 4 – Retention of title

4.1 – New Skin Order remains full owner of the delivered item until the purchase price has been paid. The risk regarding the products passes at the moment that the products are presented at the delivery address specified by the customer. If the customer fails to accept the products, the resulting damage and costs will be at his/her expense. Any returns to New Skin Order are at the customer's expense and must be made free of charge and with a written statement of reasons.

Article 5 – Prices and payments

5.1 – All prices stated by New Skin Order are expressed in euros, including sales tax and excluding shipping costs, unless stated otherwise or agreed in writing.
5.2 – The amount of the shipping costs will be communicated after receipt of your order.
5.3 – Special offers are only valid for the period of validity stated on the website in relation to that special offer, or while supplies last.
5.4 – Offers do not automatically apply to repeat orders.
5.5 – For orders via the website, Tiindi works on the principle of payment in advance: the customer transfers the amount due, including shipping costs, to the bank account number stating the invoice/order number. Further details for payment will be provided in your order confirmation.
5.6 – Invoices cannot be changed afterwards. We assume that you provide all information in advance to process your order correctly. If you wish to have adjustments made afterwards, for example if you subsequently provide your VAT details for foreign payments, an administration fee of €5.00 will be charged.

Article 6 – Exchange and right of withdrawal

6.1 - The customer is obliged to carefully examine the ordered product upon delivery to determine whether the product complies with the agreement. The customer must take into account minor differences in the images on the website. If the product does not comply with the agreement, the customer must inform New Skin Order of this on the day of receipt, preferably by telephone (+31 6 30632115) or by e-mail (info@newskinorder.com). If it is demonstrated that the product does not comply with the agreement, the customer must return the product - of course only in unopened and undamaged condition - to New Skin Order within 14 days. New Skin Order has the choice to replace the returned product with a new product or to refund the invoice value. The shipping costs for returns as well as the shipping costs for resending are borne by the customer.

6.2 - If, after you have placed an order, you notice that you have not ordered the correct product, you must inform New Skin Order of this on the day of receipt, preferably by telephone (+31 6 30632115) or by email: info@newskinorder.com. You have the right to return the product in question to New Skin Order within 14 days, of course only in unopened and undamaged condition. The shipping costs for returns as well as the shipping costs for resending are borne by the customer.

Article 7 – Warranty and liability

7.1 – New Skin Order is never obliged to pay any compensation to the customer or others, unless there is intent or gross negligence on the part of New Skin Order. New Skin Order is never liable for consequential or business damage, indirect damage and loss of profit or turnover.
7.2 – If New Skin Order, for whatever reason, is obliged to compensate any damage, the compensation will never exceed an amount equal to the invoice value with regard to the product or service that caused the damage.
7.3 - New Skin Order may include links on its website to other websites that may be interesting or informative for the visitor. Such links are purely informational. New Skin Order is not responsible for the content of the website referred to or the use that may be made of it.

Article 8 – Force majeure

8.1 – In the event of force majeure, New Skin Order is not obliged to fulfill its obligations to the customer, or the obligation is suspended for the duration of the force majeure.
8.2 – Force majeure means any circumstance beyond its control, which prevents the fulfillment of its obligations towards the customer in whole or in part. These circumstances include strikes, fire, business disruptions, energy disruptions, non-delivery or late delivery from suppliers or other third parties engaged and the absence of any permit to be obtained from the government. Force majeure also includes disruptions in a (telecommunications) network or connection or communication systems used and/or the unavailability of the website at any time.

Article 9 – Intellectual property

9.1 - The customer expressly acknowledges that all intellectual property rights of displayed information, images, communications or other expressions relating to the products and/or relating to the website belong to New Skin Order, its suppliers or other rights holders.
9.2 - Intellectual property rights include patent, copyright, trademark, drawing and model rights and/or similar rights, including patentable or non-patentable technical and/or commercial methods and concepts.
9.3 - The customer is prohibited from using, including making changes, the intellectual property rights as described in this article, such as reproduction, without the express prior written permission of New Skin Order, its suppliers or other rights holders, unless it is merely concerns private use in relation to the product itself.

Article 10 – Client Privacy

10.1 - The information provided by the customer will be treated confidentially by New Skin Order and will only be used for processing the order, payment thereof and delivery to the correct delivery address.
10.2 – New Skin Order takes into account the applicable privacy regulations and legislation.
10.3 – New Skin Order will not sell your personal information to third parties and will only make it available to third parties involved in carrying out our activities.

Article 11 – Choice of law and competent court

11.1 – Dutch law applies to every agreement between New Skin Order and the customer. The applicability of the Vienna Sales Convention is expressly excluded.
11.2 – All disputes between parties will be submitted exclusively to the competent court in the Netherlands.

Article 12 – Miscellaneous

12.1 – New Skin Order is located in Amsterdam and registered with the Amsterdam Chamber of Commerce under number 65067134.
12.2 – Please send all correspondence to the email or postal address indicated on the website.
12.3 – If New Skin Order allows deviations from these General Terms and Conditions for a short or longer period of time, whether tacitly or not, this does not affect its right to demand immediate and strict compliance with these General Terms and Conditions. The customer can never assert any rights based on the fact that New Skin Order applies these General Terms and Conditions flexibly.