Shipping & Returns

Delivery times

Domestic orders: 2-5 business days.

International orders: 5-10 business days depending on destination.

Please note: Holidays and unforeseen delays may affect delivery time.

Postage costs

Free shipping for orders over €75.00 (within the Netherlands).

Shipping costs for international orders are calculated based on weight and location and will be displayed at checkout.

Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can track your package.

Taxes and Customs Charges

International customers are responsible for any import duties, taxes or other charges that may be charged by their country's customs.

Returns Policy

Items can be returned within 14 days of receipt.

Products must be returned unused, unopened and in their original packaging.

For hygienic reasons, opened or used products cannot be returned.

How to Request a Return

Please contact us at info@newskinorder.com with your order number and reason for return.

You will receive return instructions from us.

Our return address: Goudpluvier 21

                             1121HV Landsmeer

                             North Holland

                             The Netherlands

Return costs

For national and international returns, shipping costs are the responsibility of the customer, unless the product was delivered defective or incorrectly.

Refunds

Once we have received and inspected your returned item, we will send you a confirmation email.

Refunds will be processed within 5-7 business days of approval and credited back to your original payment method.

Exchanges

Want to exchange a product? Return the unopened product according to our return policy and place a new order for the desired product.

To ask?

Please feel free to contact us at info@newskinorder.com for any further questions regarding shipping and returns.